Privacy policy

This privacy policy explains how FOURTH WAVE RECORD FACTORY collects, uses, and discloses your personal information when you access fwrf.jp (hereinafter referred to as "the Site"), use our services, make purchases on the Site, or contact us regarding the Site (collectively referred to as "Services"). For the purposes of this privacy policy, "you" and "your" refer to users of the Services, regardless of whether they are customers, website visitors, or any other individuals from whom we collect information in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing any of the services, you are deemed to have agreed to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any services.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last Updated" date, and take any other measures required by applicable law.

Collection and Use of Personal Information

We have collected your personal information from various sources as specified below in order to provide our services. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information collected about you for communication with you, providing or improving services, complying with applicable legal obligations, enforcing applicable terms of use, and protecting or defending the services, our rights, and the rights of users or others.

Personal information collected by our company

The types of personal information we collect about our customers vary depending on how customers use our site and our services. When we use the term "personal information," we refer to information that can identify, relate to, describe, or associate with a customer. The following sections describe the categories and specific types of personal information we collect.

Information collected directly from customers

The information that customers may directly send to us through our services may include the following.

  • Contact Information Includes name, address, phone number, email, etc.
  • Order Information This includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information This includes your username, password, security questions, and other information used for account security purposes.
  • Customer Support Information For example, it includes information you choose to include in your communication with us, such as when sending messages through our services.

Some features of this service may require you to provide specific information about yourself directly to us. You can choose not to provide this information, but in that case, you may not be able to use or access these features.

Information that we collect regarding your usage situation

We collect specific information regarding your interactions with our services (hereinafter referred to as "Usage DataThere may be cases where we automatically collect ")". Therefore, cookies, pixels, and similar technologies (CookieThere may also be cases where we automatically collect information. The usage data may include information about your device, browser information, information about your network connection, IP address, and other information related to your interactions with our services, which may include information about how you access and use our site and your account.

Information obtained from third parties

Finally, we may obtain information about customers from external services such as vendors and service providers that collect information on our behalf.

  • Companies that support our site and services, such as Shopify.
  • Our payment processing service collects payment information (bank account, credit card or debit card information, billing address, etc.) to fulfill your orders and provide the products or services requested by you in order to fulfill our contract with you.
  • When customers access our site, open or click on emails sent by us, or use our services and advertisements, we or external services affiliated with us may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, libraries from external services, and cookies.

All information obtained by us from third parties will be handled in accordance with this privacy policy. Please also refer to the sections below.External service websites and links.

Purpose of Use of Personal Information

  • Provision of products and services. We use your personal information to provide services in order to fulfill our contract with you, including payment processing, order fulfillment, sending notifications related to your account and purchases as well as returns and exchanges or other transactions, creating, maintaining, and managing your account, arranging delivery, and ensuring the smooth processing of returns, exchanges, and other account-related matters and functions. Additionally, by allowing Shopify to match your account with other Shopify services you choose, we can enhance your shopping experience. In this case, Shopify will process your information in accordance with its privacy policy and consumer privacy policy.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending communications via email, text messages, or mail, or displaying advertisements for products and services. This may include using your personal information to better customize services and advertisements on our site and other websites.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action against potential fraud, illegal, or malicious activities. If you choose to register an account using this service, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
  • Improving communication and service with customers. We use your personal information to provide customer support and improve our services. This is to ensure that we have a legitimate interest in responding to you, delivering effective services, and maintaining our business relationship with you.

Cookie

Like many websites, our site uses cookies. For specific information about the cookies used to operate the store on Shopify, please see below. https://www.shopify.com/legal/cookiesWe use cookies to perform analysis in order to enhance and improve our site and services (including remembering customer behavior and preferences) and to better understand user interactions with our services (for our legitimate interests in managing, improving, and optimizing the services). Additionally, we may allow third parties and service providers to use cookies on our site to better customize services, products, and advertisements on our site and other websites.

Most browsers automatically accept cookies by default, but you can also set your browser to delete or refuse cookies using the browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionalities, to not work properly or become unavailable. Additionally, blocking cookies may not completely prevent information sharing with external services such as advertising partners.

How to disclose personal information

In certain situations, we may disclose your personal information to external services for the purpose of contract fulfillment, legitimate purposes, and other reasons in accordance with this privacy policy. Such situations include the following:

  • Vendors or other external services that perform services (IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, delivery, etc.) on behalf of our company.
  • This is to provide services to business and marketing partners and customers, as well as to deliver advertisements. Our business and marketing partners use customer information in accordance with their respective privacy notices.
  • If the customer agrees to disclose specific information to external services by instructing, requesting, or otherwise communicating with our company (for example, when shipping products with the customer's consent or using the customer's social media widgets or login integrations).
  • We will cooperate with our affiliates or other companies within our group for our legitimate interests.
  • To comply with applicable legal obligations related to business transactions such as mergers and bankruptcies (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the services, our rights, and the rights of our users or others.

Personal information and sensitive personal information of users in the following categories"Collection and Use of Personal Information"and"How to Disclose Personal Information"is published for the purpose based on.

Category Recipient Category
  • Identifiers such as basic contact details and specific order and account information
  • Commercial information such as order information, shopping information, and customer support information
  • Internet or other similar network activities (usage data, etc.)
  • Geolocation data such as location information identified by IP addresses and other technical means
  • Vendors and external services (such as internet service providers, payment processing services, fulfillment partners, customer support partners, data analytics providers, etc.) that provide services on our behalf
  • Business and Marketing Partner
  • Affiliate

We will not use or disclose highly confidential personal information without the customer's consent or for the purpose of inferring characteristics about the customer.

Links to external service websites

Our site may provide links to websites and other online platforms operated by external services. If you follow links to sites that are not affiliated with or managed by us, please check the privacy and security policies and other terms of use of those sites. We do not guarantee the accuracy, completeness, or reliability of the information posted on these sites, including their privacy and security, and we are not responsible for them. Information you provide in public or semi-public spaces (including information shared on external service social networking platforms) may become visible to other users of this service and/or users of the external service's platform without restriction on our or the external service's use. The inclusion of such links does not itself imply endorsement of the content on such platforms or of their owners or operators, unless explicitly disclosed on the service.

Children's Data

This service is not intended for use by children, and we do not intentionally collect personal information from children. Parents or guardians of children who have provided personal information to us may contact us at the information below to request the deletion of personal information.

As of the effective date of this privacy policy, we do not actually recognize that we are "sharing" or "selling" personal information of individuals under the age of 16 (these terms are defined by applicable law).

Information Security and Retention

Please understand that no security measures are perfect or invulnerable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend not using insecure channels when sending confidential or secret information to us.

The period for which we retain your personal information varies based on several factors, including the maintenance of your account, the provision of services, compliance with legal obligations, resolution of disputes, and whether information is needed for the enforcement of other applicable contracts and policies.

Your Rights

Depending on your area of residence, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request to the extent permitted by law.

  • Access Rights / Right to KnowCustomers may have the right to request access to the personal information that we hold about them (including details on how we use and share their information).
  • Right to DeleteCustomers may have the right to request the deletion of personal information that we hold about them.
  • Right to CorrectionCustomers may have the right to request the correction of inaccurate personal information that we hold about them.
  • Right to PortabilityUnder certain circumstances and specific exceptions, customers may have the right to receive a copy of their personal information held by us, as well as the right to request that we transfer that information to external services.
  • Processing LimitationsCustomers may have the right to request the cessation or limitation of the processing of their personal information by our company.
  • Withdrawal of ConsentIf we require your consent to process your personal information, you may have the right to withdraw this consent.
  • AppealIf we refuse to process your request, you may have the right to contest our decision. You can do so by directly replying to our refusal.
  • Management of communication settingsWe may send promotional emails to our customers. Customers can use the unsubscribe option displayed in the emails from us to stop receiving these emails at any time. Even if you opt out, you may still receive non-promotional emails regarding your account or orders.

These rights can be exercised if stated on this site or by contacting us using the contact information below.

We will not discriminate against you for exercising these rights. Before providing a substantive response to your request, we may need to collect information such as your email address or account information to verify your identity. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to submit documentation proving that you have authorized them to act on your behalf. Additionally, you may need to verify your identity directly with us. We will respond to your requests in a timely manner in accordance with the provisions of applicable law.

Complaints

If you have any complaints regarding the handling of your personal information by our company, please contact us at the contact information below. If you are not satisfied with our response to your complaint, depending on your region, you may have the right to contact the information below or file a complaint with the data protection authority in your area to contest our decision.

Overseas Users

Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by staff in these countries, external service providers, and partners.

If we transfer your personal information outside of Europe, we will comply with recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant authorities in the UK, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact Information

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise your rights available to you, please contact us by email at shop@fwrf.jp